Effective Date: 27 April 2026
1. Privacy Commitment
Dizziness Therapy manages your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Information Privacy Act 2009 (QLD). As a health service provider, we treat your health-related data as “sensitive information,” requiring the highest level of protection.
2. Information Collected via Contact Forms
When you use our “Contact Us” form, we collect your name, email address, and any health details you choose to provide. By submitting this form, you consent to us collecting this information for the sole purpose of responding to your inquiry or providing therapeutic services. We do not use this information for marketing or share it with third parties without your express consent, unless required by law.
3. Overseas Data Disclosure
To operate this website and process contact form submissions, we use third-party service providers. While your clinical information is handled locally, technical metadata (such as your IP address) may be processed on servers located outside of Australia, primarily in the United States. We take reasonable steps to ensure these providers protect your data.
4. Data Security and Breach Notification
We use SSL encryption to secure the transmission of data from our contact forms. In the event of an eligible data breach that is likely to result in serious harm, we are legally required under the Notifiable Data Breaches (NDB) scheme to notify you and the Office of the Australian Information Commissioner (OAIC).
5. Access and Correction
You have a legal right to access the personal and health information we hold about you. To request your data or ask for a correction, please contact [email protected]. We will respond within 30 days and may require identity verification before releasing health records.
6. Complaints
If you believe your privacy has been compromised, please contact us directly. If we cannot resolve your concern, you may lodge a complaint with the Office of the Health Ombudsman (QLD) at www.oho.qld.gov.au or the OAIC.
7. Medical Disclaimer
The information on this website is for educational purposes and is not a substitute for professional medical advice. In compliance with AHPRA guidelines, this site does not contain patient testimonials. Always consult a qualified health professional for your specific health needs.